What to Do When a Pipe Bursts

A burst pipe can turn into serious water damage within minutes, so acting quickly matters more than getting everything perfect. Here's what to do, in order.

1. Shut off the water at the mains

Every home has a main water shut-off valve, usually near the water meter at the front of the property or in a cupboard near where the water line enters the house. Turning this off stops water flowing to the burst pipe and is the single most effective thing you can do before help arrives. It's worth finding and testing yours before you ever need it in an emergency.

2. Turn off electricity in affected areas if it's safe to do so

Water and electricity are a dangerous combination. If water is pooling near power points, switches or appliances, turn off power to that area at the switchboard if you can do so without stepping into water yourself. If in doubt, leave it to a professional.

3. Drain remaining water from taps

Once the mains is off, open taps around the house, starting with the lowest point in the property, to drain the remaining water out of the pipes and relieve pressure.

4. Contain the damage

Move furniture, rugs and belongings away from the affected area, and use towels or buckets to limit water spreading further. Photograph the damage for insurance purposes before you start cleaning up.

5. Call a plumber

Describe the situation clearly, including whether the water is still flowing, where the burst is, and whether it's affecting walls, ceilings or flooring. This helps the plumber prioritise your call and bring the right equipment.

6. Check your insurance

Many home insurance policies cover sudden and accidental water damage from a burst pipe, though coverage varies. Contact your insurer as soon as practical and keep records of the damage and any repair invoices.